Delivery & Returns
We aim to process and dispatch orders as quickly as possible, usually within 24 hours. Orders placed before 1pm will normally be processed the same working day. Our Customer Service staff will be happy to help you with any enquiries regarding your order or products during the following hours: Monday – Friday 9.30am – 6.00pm
Customer service 020 7692 8740
USA and EUROPE, UK and CANADA is free shipping. On the free shipping orders will take 5 to 7 days. For UK 3 to 5 days.
Please note: International delivery does not include any customs & duty payments your order may incur.
For the purposes of all of our delivery options, your order must be placed before midday on the previous working day. In the event of adverse weather conditions, strikes, Acts of God or any other events outside of our control there may be some delays to the delivery of your order.
Our FREE UK DELIVERY service is available for all addresses within the UK and Channel Islands.
Our EXPRESS and EXPRESS PLUS delivery services are available for all UK Mainland addresses excluding the Scottish Highlands. Please note that working days exclude Saturdays, Sundays and Bank Holidays.
Orders to one address may be delivered in one or more deliveries. If you have specified delivery to more than one address when placing your order please note that there is a separate charge for each destination address. Any delivery timescales specified above are indicative only and we shall not be liable for any delay whatsoever.
Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.
Returns and Exchanges
If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at firstname.lastname@example.org
Please include your order number for the most expedient service.
For hygiene and safety reasons we do not accept returns or issue refunds unless there is a manufacturing fault with the product. We will not accept any merchandise purchased from other third party sellers.
Only the price of the item(s) purchased will be refunded subject to approval by Skin Design London. Shipping and handling costs will not be refunded.
For returns of unused or damaged merchandise, please contact:
Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.